What is the role of technology in organizing

technology can help, but organizing is all about people.

“Technology is a tool that supports mobilization, not a replacement for live personal contact and relationships” (Tools for Radical Democracy, Minieri and Getsos).

I’m on Facebook. I blog. I tweet. I’m doing the whole technology thing.

But it’s also important to recognize the limits of technology.

Organizing is primarily about relationships, and those relationships are mostly about people.

Technology helps organizing when it works within those relationships and strengthens them. Technology impedes organizing when the organizers starts worrying more about the technology than the people.

When I orient volunteers to use our database I tell them, “Our greatest resource are people: our volunteers, members, donors, and contacts. The database is a tool to help us keep track of this most valuable resource.”

What does this mean for organizing?

  • Connect with people personally. Face-to-face is best, phone is second, even in an online world;
  • Give personal follow-up to personal communication. Reply to those random emails you get. Reply to comments on your web site. People still want to hear from people.
  • On the other hand, don’t shun technology. Technology can be a great way to mobilize people you have a relationship with. Who wants to phone bank thousands of people for each event?
  • Above all, remember it’s about the people, not the technology. It’s about the people you serve and the people you organize.

2 thoughts on “What is the role of technology in organizing

    1. admin Post author

      Thanks Andy. I’ve been on vacation this week and had time to draft up a few blog posts. Hopefully you’ll see more in the next few weeks.

      Reply

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